Terms of Service

1. Acceptance of Terms

By accessing or using TrueHistory services, you agree to:

• Be bound by these Terms: These Terms apply to all users of our services, including visitors, registered users, and organizations.
• Our Privacy Policy: Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
• Service-Specific Terms: Additional terms may apply to specific services. These will be presented to you when you subscribe to those services.
• Legal Capacity: You represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Definitions

For the purposes of these Terms, the following definitions apply:

3. Our Services

TrueHistory provides the following services:

Service Availability

We strive to maintain 99.9% service uptime. However, we may temporarily suspend services for:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security updates
• Circumstances beyond our reasonable control

4. Account Registration

4.1 Account Creation

To access certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate information: All registration information must be truthful, accurate, and complete.
• Maintain current information: You must promptly update your account information if it changes.
• Protect your credentials: You are responsible for maintaining the confidentiality of your login credentials.
• Notify us of unauthorized access: You must immediately notify us of any unauthorized use of your account.

4.2 Account Security

You are responsible for all activities that occur under your account. We recommend:

• Using strong, unique passwords
• Enabling two-factor authentication when available
• Not sharing your login credentials with others
• Logging out of shared or public devices

5. User Obligations

As a user of our Services, you agree to:

• Comply with laws: Use our Services in compliance with all applicable Nigerian laws, regulations, and these Terms.
• Respect others' rights: Not infringe upon the intellectual property, privacy, or other rights of third parties.
• Maintain system integrity: Not attempt to compromise the security or integrity of our systems.
• Provide accurate data: Ensure all data submitted to our Services is accurate and lawfully obtained.
• Cooperate with investigations: Assist us in investigating any suspected violations of these Terms.

Organizational Users

If you use our Services on behalf of an organization (employer, school, etc.), you additionally agree to:

• Obtain proper consent from individuals whose data will be processed
• Ensure compliance with applicable employment and data protection laws
• Use the data only for legitimate business purposes
• Maintain appropriate security measures for data access

6. Acceptable Use Policy

You agree not to use our Services to:

7. Biometric Data Terms

Our Services involve the collection and processing of biometric data. By using these Services, you acknowledge and agree to the following:

7.1 Consent and Authorization

• Explicit consent required: Biometric data will only be collected with explicit, informed consent from the data subject.
• Purpose limitation: Biometric data will only be used for identity verification and access control purposes.
• Right to refuse: Individuals may refuse biometric enrollment; alternative verification methods may be available.

7.2 Data Handling

• Template storage: We store encrypted mathematical representations (templates), not actual fingerprint images.
• Security measures: Biometric data is encrypted at rest and in transit using industry-standard encryption.
• Limited retention: Biometric templates are deleted upon termination of employment/enrollment or upon request.
• No unauthorized sharing: Biometric data is never sold or shared with third parties for marketing purposes.

7.3 Organizational Responsibilities

Organizations using our biometric services are responsible for:

• Obtaining proper consent from employees, students, or other individuals
• Providing privacy notices explaining biometric data collection
• Complying with Nigeria Data Protection Act (NDPA) 2023 requirements
• Responding to individual data subject requests

8. Payment Terms

8.1 Subscription and Fees

• Pricing: Service fees are as quoted at the time of purchase or as specified in your service agreement.
• Payment schedule: Payments are due according to the billing cycle specified in your subscription.
• Currency: All fees are quoted and payable in Nigerian Naira (NGN) unless otherwise specified.
• Taxes: Prices may be subject to applicable taxes (VAT), which will be added to your invoice.

8.2 Payment Methods

We accept the following payment methods:

• Bank transfer
• Online payment (Paystack, Flutterwave)
• Corporate invoicing (for qualifying organizations)

8.3 Late Payment

If payment is not received by the due date:

• We may suspend access to Services after 7 days notice
• Late payment fees may be applied (up to 5% of outstanding amount)
• We reserve the right to engage collection services for overdue accounts

8.4 Refunds

Refunds are handled on a case-by-case basis. Generally:

• Annual subscriptions: Pro-rata refund within first 30 days
• Hardware purchases: Subject to our return policy
• Setup fees: Non-refundable once services are deployed

9. Intellectual Property

9.1 Our Intellectual Property

All intellectual property rights in our Services belong to TrueHistory or our licensors, including:

• Software and technology: All code, algorithms, and technical implementations.
• Trademarks: The TrueHistory name, logo, and all related marks.
• Content: All text, graphics, designs, and documentation.
• Patents: Any patented technology incorporated in our Services.

9.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to:

• Access and use our Services for your internal business purposes
• Use our mobile applications on your devices
• Generate and use reports produced by our Services

9.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Sublicense, sell, or redistribute our Services
• Remove any proprietary notices or labels
• Use our trademarks without written permission

9.4 Your Data

You retain ownership of all data you input into our Services. By using our Services, you grant us a license to use your data solely to provide and improve our Services.

10. Confidentiality

Both parties agree to maintain the confidentiality of information exchanged during the course of using our Services.

10.1 Confidential Information Includes:

• Business data, employee information, and student records
• System configurations and security settings
• Pricing and contract terms
• Technical documentation and implementation details

10.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available through no fault of the receiving party
• Was known to the receiving party before disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that:

• Service performance: Our Services will perform substantially as described in our documentation.
• Compliance: We will comply with applicable data protection laws in providing our Services.
• Security: We will implement reasonable security measures to protect your data.

11.2 Disclaimers

We do not warrant that:

• Our Services will be uninterrupted or error-free
• Defects will be corrected within any specific timeframe
• Our Services will meet all of your specific requirements
• The results obtained from using our Services will be accurate or reliable

12. Limitation of Liability

12.1 Exclusion of Damages

In no event shall we be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of procurement of substitute services
• Damages arising from unauthorized access to or alteration of your data

12.2 Exceptions

These limitations do not apply to:

• Liability for death or personal injury caused by our negligence
• Liability for fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

13. Indemnification

You agree to indemnify, defend, and hold harmless TrueHistory and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of Services: Any violation of these Terms or misuse of our Services.
• Your data: Any claim that your data infringes third-party rights.
• Your employees/agents: Actions of individuals using our Services under your account.
• Legal violations: Your violation of any applicable laws or regulations.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Providing 30 days written notice to our support team
• Completing any outstanding payment obligations
• Exporting any data you wish to retain

14.2 Termination by Us

We may terminate or suspend your account immediately if:

• You breach any material provision of these Terms
• You fail to pay fees when due (after 14 days notice)
• We are required to do so by law
• We cease to offer the Services

14.3 Effect of Termination

Upon termination:

• Access ends: Your right to access and use our Services will cease immediately.
• Data export: You may request export of your data within 30 days of termination.
• Data deletion: We will delete your data within 90 days, unless legally required to retain it.
• Surviving provisions: Sections on Intellectual Property, Confidentiality, Limitation of Liability, and Governing Law survive termination.

15. Governing Law and Disputes

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved as follows:

16. Changes to These Terms

We may modify these Terms from time to time. When we make changes:

• Notification: We will notify you of material changes via email or a notice on our website at least 30 days before the changes take effect.
• Review period: You will have the opportunity to review the updated Terms before they become effective.
• Continued use: Your continued use of our Services after the effective date constitutes acceptance of the updated Terms.
• Right to terminate: If you do not agree to the updated Terms, you may terminate your account before the changes take effect.

We encourage you to review these Terms periodically. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

We aim to respond to all inquiries within 2-3 business days.