Frequently Asked Questions

Our biometric time and attendance system uses fingerprint recognition to track employee clock-in and clock-out times. Here's how it works:

1. Enrollment: Each employee's fingerprints are captured and stored as encrypted mathematical templates
2. Clock-In: Employees place their finger on the scanner when arriving at work
3. Verification: The system verifies identity in less than 1 second
4. Recording: Time, date, and location are automatically recorded
5. Reporting: Data is available in real-time for managers and HR

This eliminates buddy punching, time theft, and manual timesheet errors.

Our system handles missed punches in several ways:

• Alerts: Supervisors receive notifications of missing clock-ins/outs
• Manual Entry: Authorized managers can add manual time entries with notes
• Employee Requests: Employees can submit time correction requests through the system
• Audit Trail: All manual entries are logged for compliance

You can also set up automatic reminders to prompt employees who haven't clocked in by a certain time.

Yes, our system is highly flexible and supports:

• Fixed Shifts: Standard 9-5 or any fixed schedule
• Rotating Shifts: Morning, afternoon, night rotations
• Flexible Hours: Core hours with flexible start/end times
• Split Shifts: Multiple work periods in a day
• 24/7 Operations: Overnight shifts spanning two days
• Part-Time Schedules: Custom hours for part-time staff

The system automatically calculates regular hours, overtime, late arrivals, and early departures based on your configured rules.

Our system integrates seamlessly with popular payroll software:

• Automatic Calculation: Hours worked, overtime, and deductions are calculated automatically
• Export Formats: Data can be exported in CSV, Excel, or direct API integration
• Supported Systems: QuickBooks, Sage, SAP, and most Nigerian payroll software
• Custom Reports: Generate reports matching your payroll periods

At month-end, simply export the attendance data and import it into your payroll system, or use our API for automated synchronization.

Yes, our multi-location feature allows:

• Any Device: Employees can clock in from any registered device
• Location Tracking: System records which location was used
• Location Rules: Set which employees can use which locations
• Consolidated Reports: View all locations in one dashboard

This is ideal for companies with multiple branches, field staff, or employees who travel between sites.

Our comprehensive reporting includes:

• Daily Attendance: Who's in, who's late, who's absent
• Individual Reports: Detailed history for each employee
• Department Summaries: Attendance by team or department
• Overtime Reports: Track extra hours worked
• Late/Early Reports: Identify attendance patterns
• Monthly Summaries: Payroll-ready summaries
• Custom Reports: Build reports with your specific criteria

Reports can be viewed online, exported to Excel/PDF, or scheduled for automatic email delivery.

Some employees may have fingerprints that are difficult to read due to wear, injury, or skin conditions. We offer several solutions:

• Multiple Fingers: Enroll up to 10 fingerprints per person
• PIN Backup: Secondary authentication via PIN code
• RFID Cards: Contactless card as alternative
• Face Recognition: Available on select devices
• Sensitivity Adjustment: Fine-tune scanner settings

Our installation team will work with you to find the best solution for each affected employee.

Our school security system ensures only authorized individuals can drop off and pick up students:

1. Registration: Parents can register using fingerprint OR download the True History Parent App for QR code access. Other guardians (grandparents, nannies, drivers) must register their fingerprints.
2. Student Linking: Each guardian is linked to specific students they can collect
3. Student NFC Cards: Children receive NFC cards that are scanned when entering school premises, instantly notifying parents of safe arrival
4. Drop-off: Guardian verifies identity via fingerprint or QR code when dropping off student
5. Classroom Attendance: Teachers use the True History Teachers App to mark attendance in the classroom
6. Pick-up: Guardian must verify identity before student is released
7. Notification: Parents receive instant push notifications via the Parent App (primary) and email alerts for arrivals, drop-offs, and pick-ups

This creates a complete chain of custody from home to school gate to classroom and back.

Yes, our system supports multiple authorized guardians with flexible verification options:

• Parents: Both mother and father can be registered. Parents have the choice of using fingerprint verification OR the True History Parent App with time-limited QR codes (valid for 30 seconds)
• Grandparents: Add extended family members (fingerprint registration required)
• Nannies/Drivers: Register household staff (fingerprint registration required)
• Emergency Contacts: Backup authorized individuals (fingerprint registration required)

Note: The QR code option via the Parent App is exclusively available to parents for maximum convenience. All other authorized guardians must register their fingerprints to ensure the highest level of security for your children.

Parents can easily manage who is authorized directly through the True History Parent App or by contacting the school administration.

The True History Parent App makes emergency and alternative pickups easy and secure:

Option 1: Send an OTP to Someone You Trust

• Open the True History Parent App and tap "Send OTP" from the navigation drawer
• Generate a one-time password (OTP) and send it to anyone you trust
• The trusted person shows the OTP at school along with their ID
• School staff verifies the OTP in the system and releases your child
• You receive a notification confirming the pickup with the person's details

Option 2: Delegate to Another Parent at the School

• Use the Parent App to authorize another registered parent to pick up your child
• Select from parents you've connected with in the app, or search by their child's class
• The delegated parent uses their own fingerprint or QR code - no OTP needed
• Perfect for carpooling arrangements or when a friend's parent can help
• You can set this as a one-time or recurring arrangement

If Someone Arrives Without Prior Authorization:

• School staff will contact you immediately via the app or email
• You can then generate an OTP on the spot to authorize the pickup
• The person must present valid ID which is photographed and logged

For regular pickups, we recommend registering all potential guardians in advance. Remember: non-parent guardians must register their fingerprints for ongoing access.

Yes, our system provides comprehensive real-time notifications through two channels:

• True History Parent App (Primary): Instant push notifications for all events - this is our primary and fastest notification method:
  • School gate arrival (NFC card scanned)
  • Classroom attendance marked by teacher
  • Drop-off confirmation
  • Pick-up alerts with time and who collected
  • Bus boarding and route updates
  • Emergency alerts
• Email Notifications: Detailed email summaries and alerts for parents who prefer email or as a backup when app notifications aren't received

Through the Parent App, you can customize exactly which notifications you want to receive - giving you complete peace of mind throughout the school day. We recommend keeping push notifications enabled for real-time updates.

Our system helps schools manage sensitive custody situations with multiple layers of protection:

• Blocked List: Specific individuals can be blocked from picking up - both fingerprint and app access are immediately revoked
• App Access Revocation: If a restricted parent was using the True History Parent App, their QR code functionality is instantly disabled
• Court Orders: Upload custody documents for reference and compliance
• Real-Time Alerts: Staff receives immediate warnings if blocked person attempts pickup via fingerprint, QR code, or any other method
• Photo ID Display: System displays photo of blocked individuals to all staff
• Child NFC Card Control: Optionally disable notifications to restricted guardian when child's NFC card is scanned
• Complete Audit Trail: All access attempts are logged with timestamps, photos, and method used - valuable for legal documentation

Schools should provide legal documentation (court orders) when restricting guardian access. Our system ensures that restrictions apply across all verification methods simultaneously.

Our system extends seamlessly to school transportation using the same NFC cards and Parent App:

• NFC Card Bus Check-In: Students tap their NFC card when boarding the bus - parents receive instant notification
• Real-Time Route Tracking: Parents can track bus location live in the True History Parent App
• Stop Notifications: Alert sent to Parent App when bus is approaching your stop
• Bus Arrival at School: Parents notified when bus arrives at school and child disembarks
• Afternoon Pick-up: Notification when child boards bus for home journey
• Bus Drop-off Verification: Guardian verification at bus stop if required by school policy
• Driver Verification: Ensure authorized driver is operating each route

This provides complete end-to-end visibility from your doorstep to the school gate and back - all tracked in the Parent App.

Yes, we take data privacy and security seriously across all our systems:

• Encrypted Storage: All biometric and personal data is encrypted (AES-256)
• No Fingerprint Images: We store mathematical templates only - fingerprints cannot be reconstructed
• QR Code Security: Parent App QR codes expire after 30 seconds and cannot be screenshot-shared - a new code is generated each time
• App Authentication: True History Parent App requires secure login with optional biometric (Face ID/fingerprint) on your phone
• NFC Card Protection: Child NFC cards are encrypted and can be instantly deactivated if lost
• NDPA Compliant: Full compliance with Nigeria Data Protection Act 2023
• Limited Access: Only authorized school staff can view data - access is logged
• Parent Consent: Explicit consent required during registration for all data types
• Data Deletion: All data (biometric, app, NFC) removed when student leaves school

Parents can request a copy of their data, manage app permissions, or request complete deletion at any time through the Parent App or school administration.

We understand some parents prefer not to use biometric registration. For parents only, we offer the True History Parent App as an alternative:

• QR Code Access: The app generates a unique QR code linked to the parent's profile
• Time-Limited Security: Each QR code is valid for only 30 seconds, preventing screenshot sharing
• Full Functionality: Use the QR code for school access, drop-off, and pick-up verification
• Real-Time Notifications: Receive push notifications and email alerts for all child events
• Emergency OTP: Generate one-time passwords to authorize trusted individuals for pickup
• Parent Delegation: Authorize other registered parents to pick up your child
• Profile Management: Update your details and manage authorized guardians

Important: The QR code option is exclusively available to parents. Other authorized individuals (grandparents, nannies, drivers, relatives) must still register with fingerprint verification to ensure maximum security for your children.

For schools that want to track student arrival at the premises (before classroom attendance), we offer NFC Card Recognition:

• Personalized NFC Cards: Each child receives an NFC card linked to their profile
• Gate Recognition: Our onsite device reads the card when the child enters the school premises
• Instant Parent Notification: Parents receive an immediate notification that their child has arrived safely
• Arrival Records: Complete log of entry times for school records
• Lost Card Protection: Cards can be instantly deactivated and replaced if lost

This works seamlessly with classroom attendance - when the child arrives at the gate, parents are notified. Later, teachers use the True History Teachers App to mark classroom attendance, giving schools complete visibility of student presence throughout the day.

We provide dedicated mobile apps for different users:

• True History Parent App:
  • Generate QR codes for school access (alternative to fingerprint)
  • Receive real-time push notifications and email alerts for all events
  • Get instant alerts when your child arrives at school (NFC card detection)
  • Generate OTPs for emergency pickup by trusted individuals
  • Delegate pickup to other registered parents at the school
  • Set up recurring carpool arrangements with other parents
  • View attendance history and reports
  • Manage authorized guardians
  • Communicate with school administration
• True History Teachers App:
  • Mark classroom attendance quickly and accurately
  • View class rosters with student photos
  • Flag absent students for follow-up
  • Access student emergency contact information
  • Generate attendance reports

Both apps are available for iOS and Android devices and sync in real-time with the school's TrueHistory system.

Our access control solutions can secure virtually any entry point:

• Main Entrances: Building front doors and lobbies
• Office Doors: Individual office and department access
• Server Rooms: IT and data center access
• Warehouses: Stock rooms and storage facilities
• Gates: Parking lots and compound gates
• Elevators: Floor-specific access control
• Safes/Vaults: High-security storage areas

We work with various door types including glass doors, wooden doors, metal doors, turnstiles, and gates.

Yes, our system offers granular access control:

• Role-Based Access: Define access by job role or department
• Time-Based Access: Restrict access to specific hours or days
• Zone-Based Access: Group doors into zones with unified rules
• Temporary Access: Grant visitors limited-time access
• Multi-Factor: Require fingerprint + PIN for sensitive areas

For example, cleaning staff might only access during evening hours, while executives have 24/7 access to all areas.

Our systems are designed for reliability:

• Battery Backup: Devices have built-in batteries (4-8 hours)
• UPS Support: Can be connected to building UPS
• Fail-Safe Mode: Doors can be configured to unlock during emergencies
• Fail-Secure Mode: Or remain locked for high-security areas
• Manual Override: Physical key backup for emergencies

All access events during power backup are logged and synced when power returns.

Yes, our system integrates with security cameras:

• Event Linking: Access events trigger camera recording
• Photo Capture: Take snapshot on each access attempt
• Video Playback: View footage linked to access events
• Failed Attempts: Capture images of denied access
• Dashboard View: Combined access and video monitoring

This provides visual verification of who accessed what and when.

We offer comprehensive visitor management:

• Pre-Registration: Hosts can pre-register expected visitors
• Walk-In Registration: Quick registration at reception
• Visitor Badges: Print temporary badges with QR codes
• Temporary Access: Grant access to specific areas for limited time
• Host Notification: Alert host when visitor arrives
• Checkout Tracking: Ensure all visitors have left

Visitors don't need to register biometrics - they can use temporary cards or be escorted.

Our Enterprise Management system is a comprehensive business solution:

• Inventory Management: Track stock levels, movements, and valuations
• Bank Reconciliation: Automatic matching of payments and receipts
• Multi-Branch Operations: Manage multiple locations from one dashboard
• HR Integration: Link with time & attendance for complete workforce management
• Reporting & Analytics: Business intelligence and custom reports
• User Management: Role-based access control

All modules are integrated, providing a unified view of your business operations.

Our intelligent bank reconciliation system:

1. Import Statements: Upload bank statements (CSV, Excel, or direct bank feed)
2. Auto-Matching: System automatically matches transactions using multiple criteria
3. 8-Level Algorithm: Sophisticated matching from exact to fuzzy matching
4. Exception Handling: Unmatched items flagged for manual review
5. Approval Workflow: Review and approve matches
6. Reporting: Complete audit trail and reconciliation reports

This reduces hours of manual reconciliation to minutes with high accuracy.

Yes, our system supports multi-entity management:

• Multiple Companies: Separate data for different legal entities
• Multiple Branches: Locations within each company
• Consolidated Reporting: View combined or individual reports
• Inter-Branch Transfers: Track stock movements between locations
• User Permissions: Control who sees which entities/branches
• Currency Support: Multi-currency for international operations

Ideal for franchise operations, retail chains, or companies with multiple subsidiaries.

Comprehensive inventory management includes:

• Item Management: Products, variants, categories, units of measure
• Stock Tracking: Real-time quantities and locations
• Reorder Alerts: Automatic low-stock notifications
• Stock Transfers: Move inventory between locations
• Batch/Serial Tracking: Track by lot numbers or serial numbers
• Valuation: FIFO, LIFO, or weighted average costing
• Stocktake: Physical inventory count and adjustment

Barcode scanning support for fast and accurate inventory operations.

Pricing depends on several factors:

• Number of devices required
• Number of users to be enrolled
• Features required (basic vs advanced)
• Deployment type (cloud vs on-premise)

We offer flexible pricing models including one-time purchase, monthly subscription, and pay-per-user options. Contact our sales team for a customized quote based on your specific requirements.

Yes, we offer a 30-day free trial for qualified organizations:

• Full access to software platform
• Loaner biometric device(s)
• Setup and configuration assistance
• Training for your team
• Dedicated support during trial

Contact us to discuss your trial requirements and eligibility.

Installation timelines vary based on project scope:

• Small office (1-2 devices): 1-2 days
• Medium organization (3-10 devices): 1-2 weeks
• Large enterprise (10+ devices): 2-4 weeks
• School security system: 1-3 weeks

This includes hardware setup, software configuration, user enrollment, and training.

We offer comprehensive support:

• Email: support@truehistory.com.ng (24hr response)
• Phone: +234 912 125 5594 (Mon-Fri, 8AM-6PM)
• Remote Support: Screen sharing and troubleshooting
• On-Site Support: Available for critical issues
• Knowledge Base: Self-service documentation

Enterprise clients receive 24/7 priority support with dedicated account managers.

All hardware comes with a 12-month manufacturer warranty:

• Covers defects in materials and workmanship
• Extended warranty available (up to 3 years)
• Annual maintenance contracts available
• Software updates included during license period

We also offer accidental damage protection for additional peace of mind.

Data security is our top priority:

• Encryption: AES-256 encryption for all data
• No Fingerprint Images: Only mathematical templates stored
• Secure Hosting: Enterprise-grade data centers
• Access Control: Role-based permissions
• Audit Logging: Complete activity trails
• Compliance: NDPA 2023 and GDPR compliant

Regular security audits and penetration testing ensure ongoing protection.