Frequently asked questions

• I haven't received an email with my username or password. What do I do?

  Please click here and fill out the form with a description of the problem that you are experiencing

• Will all my children be on the app

  Only children in a school that is registered to use our service will appear in the app

• Is there a limit to the number of employees that I can register?

  There is no limit. You can register as many employees as you wish

• Can I add relatives as well as employees

  Yes you can. Just send them to your child's school for enrollment, and then they will appear in the app under employee/guardians

• What happens when an employee leaves my employment

  Please contact your child's school immediately so that the employee is removed from the database

• How do I download the app

  Yes can find and download the app on the Google Playstore and ios App store. Search for True History Parent

• Do you have a helpdesk?

  Yes we do. The number is 0802 831 2219 and its open from 9am to 5pm Monday to Friday. You can also reach us by sending an email to support@truehistory.com.ng

• The app is asking for access to my camera. Why?

  The app needs permission to your camera, so you can update your profile picture. This saves you from the hassle of having to come into the school for enrollment

• The app is asking for access to notifications. Why?

  The app needs permission to notifications so we are to send notifications to your phone in realtime whenever your child is dropped off or picked up from school